Last updated: 10 October 2026
We want you to be happy with your Kanpuriya Chai order. This policy explains when you can return or exchange a product, or get a refund.
Eligibility
You can request a return, exchange or refund if:
- The product arrived damaged, leaking or tampered with
- You received a different product, pack size or variant from what you ordered
- The product is defective or has a quality problem
To be eligible, you must report the issue within 48 hours of delivery and share your order number with clear photos or an unboxing video.
How to request a return
- Email or WhatsApp us within 48 hours of delivery with your name, order number and a short description of the issue.
- Attach clear photos or a video of the product, the packaging and the shipping label.
- We will review your request and reply within 2 working days.
- If your request is approved, we will share the next steps. Please do not send any product back before we approve your request.
Exchange and refund options
If your request is approved, you can choose one of these options:
- A replacement of the same product, subject to stock
- An exchange for another product of equal value, with any price difference paid or refunded
- A refund to your original payment method
Damaged or incorrect products
If your product arrived damaged or you received the wrong item, we will replace it or refund you at no extra cost, including shipping.
Cancellation before dispatch
You can cancel your order before it is dispatched by contacting us as soon as possible. We will refund the full amount to your original payment method. Once an order has been dispatched, it cannot be cancelled, but the rules in this policy still apply.
Return shipping charges
- If we ask you to return a product because it was damaged, defective or incorrect, we will arrange the pickup or pay the return shipping cost.
- If a return is approved for any other reason, the return shipping cost is paid by you.
Refund timelines
Once your refund is approved, and the returned product is received and checked where we have asked for it, we start the refund within 5–7 working days. Refunds go to your original payment method. After we process it, your bank, card or UPI provider may take a few more working days to show the amount in your account.
Non-returnable products
We cannot accept returns, exchanges or refunds for:
- Opened, used or partly used tea packs, unless you report a quality problem within 48 hours of delivery
- Products damaged after delivery because of improper storage or handling
- Requests made after the 48-hour reporting window
- Products sent back without our approval or without their original packaging
Contact us
Need help with a return, exchange or refund? Email us at info@kanpuriyachai.com or call or WhatsApp us on +91 92199 88108 (Mon–Sat, 10am–7pm).