Last updated: 10 October 2026
Kanpuriya Chai respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
We may collect the following information when you use our website, create an account, place an order or contact us:
- Name, email address and phone number
- Shipping and billing address
- Order details, such as products, pack sizes, quantities and order history
- Account details, if you create an account
- Messages you send us through the contact form, email or WhatsApp
- Technical information, such as your device, browser, IP address and the pages you visit
How we use your information
- To process, deliver and manage your orders
- To handle payments, cancellations, exchanges and refunds
- To respond to your questions and provide customer support
- To send order updates and delivery information
- To improve our website, products and services
- To meet our legal, tax and accounting obligations
Where you have agreed, we may also send you updates and offers. You can opt out at any time by contacting us or using the unsubscribe option in our messages.
Cookies
Our website uses cookies and similar technologies to keep the site working, for example to remember the items in your cart, and to understand how the site is used. You can control or delete cookies in your browser settings. If you block some cookies, parts of the site such as the cart and checkout may not work properly.
Analytics
We may use analytics tools to understand how visitors use our website, such as which pages they view. We use this information to improve the website and our products.
Payment processing by Razorpay
Online payments on our website are processed by Razorpay. When you pay, your payment details are handled by Razorpay under its own terms and privacy policy. We receive the information needed to confirm and manage your order, such as payment status and a transaction reference. We encourage you to read Razorpay’s privacy policy to understand how it handles your information.
Order data retention
We keep order and customer records for as long as needed to fulfil your orders, handle returns and support requests, and meet our accounting, tax and legal requirements. After that, we delete or anonymise the data where reasonably possible.
Sharing your information
We do not sell your personal information. We share it only where needed to run our business:
- With delivery partners, who receive your name, address, phone number and order details so they can deliver your parcel
- With Razorpay, to process your payment
- With service providers that help us run our website, email and analytics
- With authorities or other parties when required by law
Your privacy rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Stop using your information for marketing
- Delete your personal information
To make a request, contact us using the details below. We may need to confirm your identity before we act on it.
Data deletion requests
To ask us to delete your personal data, email info@kanpuriyachai.com from the email address you used on your order, with the subject line “Data deletion request”. We will respond within a reasonable time. We may need to keep some information where required for legal, tax or accounting purposes, or to resolve a dispute.
Children’s privacy
Our website is meant for adults and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top. By continuing to use our website after a change, you accept the updated policy.
Contact us
Questions about your privacy? Email us at info@kanpuriyachai.com or call or WhatsApp us on +91 92199 88108 (Mon–Sat, 10am–7pm).