Last updated: 19 October 2026
This policy explains how Kanpuriya Chai processes, ships and delivers orders across India. By placing an order with us, you agree to the terms below.
Order processing
We start processing your order once your payment is confirmed. We check the order details and pack your tea carefully before handing it to the courier.
- Orders placed on Sundays or public holidays are processed on the next working day.
- If we need to confirm your address or phone number, we will contact you by phone, WhatsApp or email.
- Orders can be changed or cancelled only before they are dispatched.
Dispatch timelines
We usually dispatch orders within 1–2 working days (Monday to Saturday) after payment is confirmed. During festivals and sale periods, dispatch may take a little longer.
Delivery partners
We ship through trusted courier partners. The courier used for your order depends on your pincode and the services available at the time of dispatch.
Estimated delivery times
Delivery time is counted from the dispatch date and depends on your location. These are estimates, not guaranteed delivery dates.
- Metro cities and major towns: 3–5 working days
- Other cities and towns: 5–7 working days
- Remote and rural areas: 7–10 working days
Delays can happen because of weather, strikes, local restrictions or other courier issues outside our control.
Shipping charges
Delivery is free across India on every order, with no minimum order value. You can see the delivery option at checkout before you pay.
Order tracking
Once your order is dispatched, we will share tracking details by email, SMS or WhatsApp. You can also check your order status by logging in to My account on our website. If your tracking does not update for several days, please contact us.
Failed deliveries
If a delivery fails, for example because the address is incorrect, no one is available to receive the parcel, or the parcel is refused, the courier may try again before returning it to us.
- Please contact us as soon as possible so we can arrange another delivery attempt.
- If a parcel comes back to us, we can ship it again once the address or delivery issue is sorted out. Reshipping charges may apply if the failure was caused by incorrect details or refusal of the parcel.
- If you no longer want the order, we will process a refund after deducting any shipping costs already incurred, where applicable.
Undeliverable pincodes
Some pincodes may not be serviceable by our courier partners. If we cannot deliver to your pincode, we will let you know and offer a full refund.
Damaged parcels
Please check your parcel when it arrives. If the parcel looks damaged or tampered with, or the product inside is damaged:
- Contact us within 48 hours of delivery.
- Share your order number and clear photos or an unboxing video of the parcel and the product.
- We will review your request and offer a replacement or refund as described in our Refund & Exchange Policy.
Contact us
Have a question about your delivery? Email us at info@kanpuriyachai.com or call or WhatsApp us on +91 92199 88108 (Mon–Sat, 10am–7pm).